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Trading Terms

Please note: We do not sell to the public and ask that you visit Find a Retailer if you are looking to make a personal purchase.


The following policies affect all purchases made via www.bohemia.com.au. If you have any questions with regards to these policies please contact us directly.


Ordering with Bohemia

Bohemia Crystal Pty Limited is an Australian importer of Bohemia Crystal products and is a strictly wholesale supplier hence we only supply businesses that have registered and provided a current Australian Business Number.

To register your business with us please contact us via email at sales@bohemia.com.au or by phone on (02) 9565 1855. Once you are a registered customer we will supply you with a login and password and you will have full access to our site including all pricing. You may also order directly through our agents, via phone, fax, email and at Trade Fairs.

Freight Policy

We deliver to all street addresses within Australia, but do not deliver to Post Office Boxes. Once you have signed in with your login details and placed your order, you will be prompted to select a delivery method and/or delivery address. If you do not wish to use one of our preferred delivery options, you can choose to personalise your freight options in which case a Bohemia Representative will contact you. Please note that any costs associated with customised freight arrangements will be at the customer’s expense.

Payment Methods

For new customers, payment can be made via Credit Card, Direct Deposit or Cheque. Existing customers may apply for an account with Bohemia Crystal. Please contact us for further details.

Insurance

Goods are not insured however all care is taken by Bohemia Crystal Pty Limited to ensure your goods are properly packed and consigned.

Returns Policy

Should the goods supplied not be as ordered or faulty please contact Bohemia Crystal Pty Limited immediately.

Refunds and Credits

Requests for refunds or credit WILL NOT be considered after 14 days. DO NOT send goods back to Bohemia Crystal Pty Limited without first contacting us, so we can discuss the options available to you. Should you change your mind about goods when the order is received, this will not be considered as a reason to return goods.

Credit Notes will be issued if your request for a refund is accepted by Bohemia Crystal Pty Limited.